Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree preferred
2+ years of customer service experience, preferably in manufacturing or defense/aerospace sectors
Familiarity with ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office Suite
Strong communication skills, both written and verbal
Ability to manage multiple priorities and work under pressure
Detail-oriented with a commitment to accuracy and compliance
Knowledge of military/aerospace industry standards and terminology is a plus i.e., ITAR, EAR, DFARS, AS9100 and ISO 9001, MIL-STDs, and aerospace documentation protocols
U.S. citizenship required due to ITAR regulations
Responsibilities:
Serve as the primary point of contact for commercial or military and aerospace clients, managing inquiries, orders, and support requests
Proficiency in handling RFQs, RFPs, and contract review processes for defense/aerospace clients
Process customer orders, quotes, and returns with accuracy and efficiency using ERP systems
Coordinate with internal departments (engineering, production, logistics) to ensure timely fulfillment of customer requirements
Monitor order status and proactively communicate updates, delays, or changes to customers
Maintain detailed records of customer interactions, transactions, and feedback
Assist in resolving issues related to product quality, delivery, or documentation
Support sales team with customer data, reporting, and follow-up activities
Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency
Job Description:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at a leading manufacturing company specializing in products and solutions for the industries we serve. This role is critical in maintaining strong relationships with our clients, ensuring timely and accurate communication, and supporting the delivery of high-performance solutions in a fast-paced, regulated environment.