Customer Service Rep Mailroom, Shipping, Receiving

• Job title: Mail Operations Associate
• Job type: Full time
• Location: St LOUIS, MO
• Shift time: M 8-5, T-F 9-5
• Pay range: $17 - $18 / hr (Final pay decided by hiring manager after final interview)
• Skills Required: Experience in sorting, postage metering, shipping/receiving processes, Ability to perform heavy lifting (up to 50 lbs), conduct daily physical mail delivery sweeps, and manage dock operations with minimal supervision.

Daily tasks include, but are not limited to:

• Process incoming mail, perform mail deliveries including the 1:30 and Final Mail sweeps.
• Lookup and sort Mail.
• Process Sample kits.
• Run Postage meter and required reports.
• Package and process Shipping.
• Support 202 N Dock operations including Package Delivery and Servicing Break rooms with Coffee supplies.
• Support 202 N Dock Lunch coverage.
• Help resolve customer concerns/issues
• Administrative services/assist in reports using excel and assisting manager with monthly reports.
• Handle time-sensitive material
• Willingness to cross train in all aspects of what we do here at this site.
• Perform duties and special requests as assigned by the manager.
• Maintain accuracy of required reports, logs, and measurements
• Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

• Customer service-related experience.
• Ability to resolve customer concerns/issues
• Ability to communicate both verbally and written with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Heavy Lifting up to 50 lbs.
• Ability to adhere to company's policies and procedures
• Ability to maintain a safe work environment.
• Ability to assist on the dock and deliver packages.

Preferred Qualification:

• Prior Mail or previous Shipping/Receiving experience.

" Good people Skills

" Requires limited supervision and is self-motivated.

"The pay range for this position is $17 - $18 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."