Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites
Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions
Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures
Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness
Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues
Communicate terms, pricing, product changes, and special instructions across departments
Assist with customer account setup, including tax documentation and validation of payment terms
Support accounts receivable by resolving pricing discrepancies and assisting with collections
Handle returns (RGA), credits, debits, and courier claims per company guidelines
Collaborate with Operations to manage expedites and track shipments
Review and support RFQs and new business opportunities in partnership with Sales
Maintain strong customer relationships and support ongoing customer satisfaction
Ensure compliance with export regulations and escalate concerns when necessary
Identify and support continuous improvement initiatives across processes
Maintain all documentation in compliance with retention policies and procedures
Perform additional duties and projects as assigned