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Customer Service Jobs in Maumee, OH

Customer Service Rep

Impact Employment Solutions

Maumee, OH

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JOB DETAILS
SALARY
SKILLS
Accounts Receivable, Communication Skills, Continuous Improvement, Contract Management, Contract Requirements, Contract Review, Corporate Policies, Credit and Collections, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Data Management, Develop and Maintain Customers, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Establish Priorities, Finance, Import/Export Compliance, Inside Sales, Maintain Compliance, Multitasking, Order Management, Order Processing, Partner Sales, Presentation/Verbal Skills, Pricing, Product Pricing, Purchase Orders, Regulatory Compliance, Request for Proposals (RFP), Resolve Customer Issues, Sales, Sales Operations, Shipping/Receiving, Systems Administration/Management, Validation Documentation, Writing Skills
LOCATION
Maumee, OH
POSTED
30+ days ago
Customer Service Representative
Maumee, Ohio
$22/hr - Paid Weekly
8 am - 4:30 pm

Summary:
The Customer Service Representative (CSR) is responsible for managing customer interactions, processing orders, and ensuring compliance with company policies and contract requirements. This role supports the full lifecycle of customer accounts, including contract review, order management, and cross-functional coordination.

Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites
  • Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions
  • Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures
  • Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness
  • Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues
  • Communicate terms, pricing, product changes, and special instructions across departments
  • Assist with customer account setup, including tax documentation and validation of payment terms
  • Support accounts receivable by resolving pricing discrepancies and assisting with collections
  • Handle returns (RGA), credits, debits, and courier claims per company guidelines
  • Collaborate with Operations to manage expedites and track shipments
  • Review and support RFQs and new business opportunities in partnership with Sales
  • Maintain strong customer relationships and support ongoing customer satisfaction
  • Ensure compliance with export regulations and escalate concerns when necessary
  • Identify and support continuous improvement initiatives across processes
  • Maintain all documentation in compliance with retention policies and procedures
  • Perform additional duties and projects as assigned
Qualifications:
  • High School Diploma or equivalent required; Associate’s degree preferred
  • Minimum of 2 years of customer service experience (distribution/manufacturing preferred)
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Proficient in Microsoft Office and ERP systems
  • Ability to multitask, work independently, and collaborate across teams
Core Competencies:
  • Effective communication and collaboration
  • Ability to manage ambiguity and prioritize workload
  • Strong organizational and process optimization skills
  • High level of professionalism and customer focus
Physical Requirements:
  • Ability to sit, stand, and walk for extended periods
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