Call Volume, Customer Support/Service, Needs Assessment, Pricing, Problem Solving Skills, Product Demonstration, Resolve Customer Issues, Telephone Skills, Time Management
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to inquiries via phone, email, and other channels.
- Demonstrate product and service knowledge to address customer concerns.
- Identify customer needs and provide appropriate solutions.
- Handle a high volume of calls and emails efficiently.
- Gather accurate information to facilitate problem resolution.
- Look up and order parts as needed.
- Resolve complaints with timely and effective solutions.
- Schedule and route service calls for technicians across New England.
- Follow up on open orders and provide status updates.
- Build quotes and communicate pricing and service options.
M
Micro Tech
Micro Tech Staffing Group is your source for Technical & Professional talent in New England and the Eastern Seaboard. Since 1983 we have taken great pride in providing quality temporary & permanent personnel to business and industry in the fields of Engineering, Information Technology, Human Resources, Manufacturing, Life Sciences, Finance, and Administration. With offices in Massachusetts, New Hampshire, Rhode Island, Connecticut, Maine, North Carolina and Georgia, Micro Tech places an average of 2,000 highly-skilled employees daily. Whether you are an individual looking for your next employment opportunity, or a business seeking talented staff to take you to the next step, we have what you are looking for.
100 to 499 employees
Staffing/Employment Agencies