Customer Service Rep

Location: Monroe, NC
Salary: $24.00 USD Hourly - $25.00 USD Hourly
Description:

About the Role

This role is responsible for managing the end-to-end customer experience and acting as the primary point of contact for customers. The position supports order management, quotations, escalations, and cross-functional coordination to ensure timely delivery and customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, operational environment.

 

Key Responsibilities

• Serve as the primary point of contact and represent the company to customers
• Manage customer inquiries via email and phone; support additional channels as introduced
• Generate quotations, including pricing and lead-time details
• Enter and manage customer orders accurately within ERP systems
• Act as a customer advocate by managing escalations and driving issue resolution
• Collaborate with internal teams such as operations, production, and logistics
• Process RMAs, credit/debit requests, and customer complaints
• Maintain accurate documentation and system records
• Generate reports and analyze customer and operational data
• Identify and implement continuous process improvements
• Support cross-functional initiatives to enhance customer experience and efficiency

 

Qualifications

• Associate degree
• 3+ years of experience in customer service or a customer-facing role
• 3+ years of hands-on experience using ERP systems
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to understand high-level technical or engineered products
• Typing speed of 60 WPM using 10-key

 

Nice-to-Have Qualifications

• SAP ERP experience
• Experience in production or operations environments
• Experience supporting both B2B and direct-to-end-user customers
• Additional language proficiency (French, Spanish, or German)

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: kzywalewski@judge.com