Customer Service Rep. - Motor Vehicle Titles and Registration

Customer Service Rep. - Motor Vehicle Titles and Registration

Salary

$19.39 Hourly

Location

Georgetown: 1848 Texas Trail, TX

Job Type

Full-Time

Job Number

14.03353

Department

Tax Assessor/Collector

Opening Date

07/09/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

JOB SUMMARY

Reporting directly to a Motor Vehicle Manager, responsible for assisting the general public and tax payers regarding all motor vehicle transactions in accordance with state laws and regulations. May be assigned to either Motor Vehicle or Property Tax divisions.

EXAMPLES OF WORK PERFORMED

• Processes walk-in property tax payments or registration renewals
• Provides backup assistance at different locations
• Attends all meetings and trainings, as required
• Performs special duties as assigned
• Processes title transfers, new resident transfers, temporary registration permits
• Processes WebAgent registration batches and verifies and replenishes inventory
• Scans and files appropriate documents according to record retention rules
• Issues disability placards and when necessary, communicates with physician offices
• Ensures documentation from customers is complete and accurate
• Provides customers with checklist of the documentation needed to complete title transfers
• Process WebDealer title transactions
• Responds to inquiries from general public, dealerships, and other agencies
• Reconciles processed transactions with the vendor reports
• Orders specialty plates and determines if customers are eligible for qualifying requests
• Issues temporary registration permits
• Calculates and collects all applicable fees and taxes for motor vehicle transactions
• Processes and codes all cash, check, ACH and credit card payments with accuracy
• Balances cash drawers daily at the end of shift
• Maintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy laws
• Assists managers with deposits and examining previous day's title work

ORGANIZATION RELATIONSHIPS

• Reports directly to - Motor Vehicle Manager
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Three (3) years of customer service and cash handling experience
• Property assignment: One (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code
• Basic Microsoft Office software experience (Word, Excel and PowerPoint)
• Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)

LICENSES AND CERTIFICATIONS

Required within two (2) years of employment

• Motor Vehicle assignment: Tax Assessor-Collector Association of Texas (TACA) Certified Tax Office Professional (CTOP) certification

PREFERRED QUALIFICATIONS

• Bachelor's degree in a related field
• Bilingual (English/Spanish)
• Certified Tax Office Professional (CTOP) - Motor Vehicle

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

SUPPLEMENTAL INFORMATION

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

01

I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. Please avoid the use of acronyms or abbreviations that describe job duties and define job titles. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information. I acknowledge that I have read and understand the above statement.

• Yes
• No

02

Do you have a high school diploma, or equivalent?

• Yes
• No

03

Do you have at least three (3) years of customer service experience?

• Yes
• No

04

Do you have at least one year of taking face-to-face customer payments at a cash drawer in the last 3 years? If yes, please document in the work experience.

• Yes
• No

05

This job requires attention to detail and accuracy in a fast paced environment. Describe your experience working in an environment like this, including employer and position.

06

What does excellent customer service mean to you?

07

Are you experienced working with a 10-Key calculator by touch?

• Yes
• No

08

Please select the option that best describes your keyboard skills in words per minute (WPM).

• Less than 35 WPM
• 35 - 55 WPM
• More than 55 WPM

09

Are you proficient in Microsoft Windows, Word, and Outlook?

• Yes
• No

10

The Customer Service Representative - Motor Vehicle Titles and Registration position involves complex transactions that require specific documentation and adherence to laws. Are you able to handle stressful situations that may arise when enforcing codes and processes? If so please describe your experience with the related work.

11

The starting pay for this position is $19.39/hr., is this within your salary range?

• Yes
• No

12

IMPORTANT NOTE: The email used in this application will be used as a point of contact. If selected to test and/or interview all communication will be via email. Please make sure to check your SPAM or JUNK folders. Is the email on your application correct?

• Yes
• No

Required Question

Employer Williamson County

Address Human Resources

100 Wilco Way, Suite HR101

Georgetown, Texas, 78626

Phone 512-943-1533

Website https://www.wilcotx.gov/469/Human-Resources