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Customer Service Rep

The Resource

Mt Airy, NC

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JOB DETAILS
SKILLS
Administrative Skills, Cargo/Freight, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Processing, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), High School Diploma, Manufacturing, Manufacturing Operations, Mathematics, Microsoft Office, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Payment Processing, Problem Solving Skills, Resolve Customer Issues, Safety/Work Safety, Time Management, Track Customer Issues
LOCATION
Mt Airy, NC
POSTED
1 day ago
Customer Service Representative (Foam Manufacturing)
Location: Mt. Airy, NC

Job Summary:

We are seeking a detail-oriented Customer Service Representative to support operations in a foam manufacturing environment. This role is responsible for managing customer orders, handling inquiries and complaints, and ensuring accurate order processing while delivering excellent customer service.

Key Responsibilities:
  • Process customer orders accurately, including data entry and verification
  • Maintain customer records, order details, and transaction history in CRM/ERP systems
  • Respond to customer inquiries, resolve issues, and escalate when necessary
  • Coordinate with internal departments to ensure timely order fulfillment and shipping
  • Handle freight scheduling, rate quotes, and delivery or damage claims
  • Set up new customer accounts and product items as needed
  • Assist with payment processing and account inquiries
  • Perform general administrative tasks, reporting, and documentation
  • Follow all company safety policies and maintain a safe work environment
Qualifications:
  • High school diploma or GED required
  • 1–2 years of customer service or order entry experience preferred
  • Strong data entry and organizational skills
  • Ability to communicate effectively with customers and internal teams
  • Basic math and problem-solving skills
  • Proficiency in CRM/ERP systems, Microsoft Office, and email tools
Key Skills:

Customer Service, Order Processing, Data Entry, ERP/CRM Systems, Problem Solving, Communication, Administrative Support

Apply Today:

Join a team committed to quality, efficiency, and outstanding customer service in a fast-paced manufacturing environment. Email your resume to Sharon Deichmann at sdeichmann@theresource.com.
 

About the Company

T

The Resource

The Resource is a full-service staffing, professional recruiting and consulting firm based in North Carolina. Privately owned and operated for over 30 years, people are at the heart of our organization, and we take a hands-on approach to each client and candidate relationship.

At The Resource, we’re passionate about assisting candidates in finding the next step in their career path, and ensuring it’s a role in a company where they will enjoy growing personally and professionally long-term. Utilizing The Core Assessment in the screening process, we’re able to understand a person’s innate unchanging nature and help individual’s learn about themselves. Our professional recruiters then utilize the candidate’s skill set and The Core results to match them to available positions in organizations where they will thrive. Further, we coach candidates on how to best market themselves for a given job.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1979
WEBSITE
http://www.theresource.org/

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