Customer Service Rep

Customer Service Rep

About the Role:

The Meal Program rep is responsible for supporting the daily operations of the meal program by providing excellent customer service, sending emails (Outlook) coordinating meal deliveries and shuttling, managing communications, and ensuring timely support for clients and internal teams. This role requires strong organizational skills, the ability to work in a fast-paced environment, and effective verbal and written communication skills.

Essential Job Responsibilities:

• Provide professional customer service support to employees, clients, and vendors.
• Coordinate and support daily meal program operations and meal distribution activities.
• Shuttle meals and supplies between designated locations as required.
• Respond to telephone inquiries and provide timely issue resolution.
• Send and manage email notifications related to meal deliveries, scheduling, and service updates.
• Maintain accurate records, logs, and operational documentation.
• Utilize Microsoft Word and Excel to prepare reports, track information, and update records.
• Communicate effectively with team members, management, and vendors regarding operational needs.
• Monitor meal inventory and ensure proper handling and delivery procedures are followed.
• Support special meal requests and escalations as needed.
• Maintain a professional and organized work environment while adhering to company policies and procedures.

"The pay rate for this position is $17/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."