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Customer Service Rep

MMC Group

Ocoee, FL

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Computer Skills, Customer Support/Service, Customer/Client Research, Data Entry, Database Backup, Detail Oriented, Develop and Maintain Customers, English Language, Establish Priorities, High School Diploma, Information/Data Security (InfoSec), Keyboards, Microsoft Management Console (MMC), Multilingual, Programming Methodologies, Resolve Customer Issues, Systems Administration/Management, Team Lead/Manager
LOCATION
Ocoee, FL
POSTED
11 days ago
MMC HIRING 20 IMMEDIATE CUSTOMER SERVICE REPS
WILL TRAIN 8:30AM TO 5:30 PM FOR 3 WEEKS)
Pay: $11/hr (English) / $12/hr (Bilingual).
 
Please note that due to the high volume of response to our postings only those that meet the below requirements will be contacted.
 
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 Job Description:
  • Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
 
 




 Job Description:
  • Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.



EDUCATION/SKILL/EXPERIENCEREQUIREMENTS:
  • High School diploma or GED
  • Excellent communication skills
  • Computer literacy
  • Ability to use multiple computer programs at one time
  • Demonstrated strong process-orientation and attention to detail.
  • 6,000 alpha-numeric and 9,000 numeric keystrokes
 
TRAINING: Monday through Friday from 8:30 am - 5 pm for 2 weeks
 
Pay Rate: 11.00 hr.
Shift: 8 hour shift Monday through Friday 7am to 7pm and possibly Saturday 8:30am to 5pm
 
If you are interested, please forward your resume to Erin McAfee at emcafee@mmcgrp.com and I will set up testing and an interview for you.
 
 

About the Company

M

MMC Group

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