Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Job Description:
Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
EDUCATION/SKILL/EXPERIENCEREQUIREMENTS:
High School diploma or GED
Excellent communication skills
Computer literacy
Ability to use multiple computer programs at one time
Demonstrated strong process-orientation and attention to detail.
6,000 alpha-numeric and 9,000 numeric keystrokes
TRAINING: Monday through Friday from 8:30 am - 5 pm for 2 weeks
Pay Rate: 11.00 hr.
Shift: 8 hour shift Monday through Friday 7am to 7pm and possibly Saturday 8:30am to 5pm
If you are interested, please forward your resume to Erin McAfee at emcafee@mmcgrp.com and I will set up testing and an interview for you.
Numbers & Facts
Location
Ocoee, FL
Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Database Backupunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
English Languageunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Information/Data Security (InfoSec)unmatched
Keyboardsunmatched
Microsoft Management Console (MMC)unmatched
Multilingualunmatched
Programming Methodologiesunmatched
Resolve Customer Issuesunmatched
Systems Administration/Managementunmatched
Team Lead/Managerunmatched
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