Customer Service Rep

Customer Sales Associate & Order Processor

Location: Ontario, CA
Schedule: Monday Friday | 8:00 AM 5:00 PM
Pay: $22/hour

Position Overview

We are seeking an experienced Customer Sales Associate & Order Processor with a strong background in customer service, order processing, vendor coordination, and drop-ship fulfillment. The ideal candidate is organized, detail-oriented, and able to manage multiple orders in a fast-paced distribution or manufacturing environment.

Key Responsibilities

• Process customer orders and convert customer POs into vendor POs.

• Enter and manage orders using ERP/CRM systems, EDI, and manual entry.

• Coordinate with vendors on drop-ship orders, availability, pricing, and delivery.

• Monitor orders from entry through delivery and resolve delays or discrepancies.

• Communicate with customers by phone and email regarding orders, pricing, and tracking.

• Coordinate shipments with vendors, warehouses, and carriers.

• Maintain accurate order records and provide general administrative support.

Requirements

• 2+ years of experience in customer service, sales support, or order processing.

• Experience coordinating with multiple vendors and managing drop-ship orders.

• Experience processing customer orders and creating vendor purchase orders.

• Understanding of the complete order fulfillment process.

• Experience with ERP systems, EDI, and Microsoft Office.

• Strong organization, attention to detail, communication, and problem-solving skills.

• Ability to multitask and work in a fast-paced, deadline-driven environment.

Preferred Experience

• Distribution, manufacturing, or wholesale experience.

• Experience with pricing, quoting, and profit margins.

• Experience managing multiple customers and vendors simultaneously.

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