Customer Service Rep / Order Processing for E-Commerce

***This position is located in Chino, CA***

Customer Service Rep / Order Processing for E-Commerce

Job Description

Website: https://www.kingstonbrass.com

Kingston Brass is one of the top plumbing providers in kitchen and bath products based in Chino, CA. Our products are housed, distributed to various retailer markets including Amazon, Home Depot, Houzz and many more.

The E-Commerce Assistant will be responsible for customer service through emails, live chats and phone calls, daily data entry, online returns and order fulfillment of our products,

REQUIREMENTS

• Must be detail-oriented and highly organized
• Attention to detail and great at multi tasking
• Process daily orders received online
• Ability to answer calls, emails and live chats with excellent customer service skills
• Resolve any order-related issues and escalations
• Handle RMA’s and create FedEx shipping labels
• Intermediate in Excel and Outlook
• Capable of working in a fast-paced environment with medium to high call volumes

Experience:

• ERP system: 1 year (Preferred)
• Data Entry: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Benefits offered:

• Paid Holidays and time off
• Health insurance

Job Type: Full-time

Rate: DOE $18.00 – $22 /hour rate

To apply:

https://www.kingstonbrass.com/job/customer-service-rep-order-processing/

ABOUT KINGSTON BRASS, INC.
Kingston excels in creating beautiful, high-quality kitchen and bath fixtures, offering distinctive designs since 1998. Committed to craftsmanship and innovation, they elevate homes with water fixtures that unify style with functionality.
We offer a wide range of premium finishes, from classic nickels to contemporary brasses, adding a stylish touch to any room. Each product is carefully designed to mix timeless looks with practical features, using high-quality brass for long-lasting durability. Whether you're looking for a sleek faucet, a standout sink, or a stylish bathtub, Kingston has something to suit every plumbing need. Their products are perfect for anyone wanting to upgrade their space with dependable performance and great design.