Customer Service Rep

Pay Rate: $20/hr
Location: Oriskany, NY
Anticipated Class Start Date: 8/3/26
Duration: Contract
Work Mode: Remote with in-person training
Training Type: In Person - Training Hours: 8:30-5pm EST Monday-Friday
Training Dates: 8/3/26 - 9/8/26
Nesting: 9/9/26 - 9/22/26

After training, flexibility in shift hours is required, with operation hours from Monday to Friday, 8:00 am – 11:00 pm EST.

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to customers seeking or holding a life insurance policy through their employer.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Handle inquiries related to enrolling or changing life insurance amounts, confirming or changing beneficiaries, understanding policy provisions, continuing coverage post-retirement, status of customer requests, and billing inquiries.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or in a customer service role.
• Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet workspace.
• Use of video during interviews, coaching, weekly huddles, and virtual training.

Preferred Skills:

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material, decision-making, and confidence level.
• Ownership of learning, technical skills, adaptability, and flexibility.

Benefits:

• Company-provided equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.