Billing, Customer Support/Service, High School Diploma, Interpersonal Skills, Keyboards, Laptop PC, Life Insurance, Prepare Correspondence, Transaction Processing/Management
LOCATION
Oriskany, NY
POSTED
2 days ago
Pay Rate: $20 per hour Location: Oriskany, NY Work Mode: Remote with in-person training
Duration: Contract
Anticipated Class Start Date: 8/3/26
Training Dates: 8/3/26 - 9/8/26
Nesting: 9/9/26 - 9/22/26
Training Hours: 8:30-5pm EST, Monday-Friday, 30-minute lunch
Post-training hours: Monday-Friday, 8:00am – 11:00pm EST
Responsibilities:
Respond to customer requests via telephone, providing excellent service to customers seeking life insurance policies through their employer.
Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage upon retirement, status of customer requests, and billing inquiries.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in the field or in a customer service role.
Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure place to work.
Ability to use video during interviews, coaching, weekly huddles, and virtual training.
Preferred Skills:
Attendance and ability to use reference materials.
Class participation and interpersonal skills.
Grasp of material and decision-making skills.
Confidence level and ownership of learning.
Technical skills, adaptability, and flexibility.
Benefits:
Company-issued equipment: laptop, 2 monitors, keyboard, mouse, and docking station.