Customer Service Rep

Pay Rate: $20 per hour

Summary:

• Location: Oriskany
• Work Mode: Remote with in-person training
• Training Dates: 8/3/26 - 9/8/26
• Nesting Period: 9/9/26 - 9/22/26
• Training Hours: 8:30-5pm EST, Monday-Friday
• Post-training Hours: Monday-Friday 8:00am – 11:00pm EST

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to company’s customers who have or are looking to obtain a life insurance policy through their employer.
• Follow instructions and pre-established guidelines to perform job functions.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, and billing inquiries.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in the field or in a customer service role.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
• Use of video during interviews, coaching, weekly huddles, and virtual training.
• Flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until the end of nesting.

Preferred Skills:

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material and decision-making abilities.
• Confidence level and ownership of learning.
• Technical skills and adaptability/flexibility.

Benefits:

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.