Customer Service Rep

Pay Rate: $20 per hour

Summary:

• Location: Oriskany
• Anticipated Class Start Date: 8/3/26
• Work Mode: Virtual with in-person training
• Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
• After Training Hours: Monday-Friday 8:00am – 11:00pm EST
• Schedules after training will be determined using a ranking system based on performance in training.

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to the company's customers who have or are looking to obtain a life insurance policy through their employer.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Discuss topics such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, policy provisions, continuing coverage when retired or leaving employer, status of customer requests, and billing inquiries.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of experience in the field or a customer service role preferred.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace. Hotspots and use of WiFi are not allowed; high internet speed and ability to use Ethernet is required.
• Ability to use video during interviews, coaching, weekly huddles, and virtual training.
• No time off planned during training until the end of nesting.

Preferred Skills:

• Attendance and ability to use reference materials.
• Class participation and interpersonal skills.
• Grasp of material, decision-making, confidence level, and ownership of learning.
• Technical skills, adaptability, and flexibility.

Benefits:

• Issued company equipment which includes a laptop, 2 monitors, keyboard, mouse, and docking station. Equipment to be returned within a week of assignment ending.