Customer Service Rep

eTeam Inc.

Parma, ID

Apply

JOB DETAILS

SALARY

$23 Per Hour

SKILLS

Administrative Skills, Billing, Communication Skills, Corporate Compliance, Corporate Policies, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Data Entry, Data Quality, ERP (Enterprise Resource Planning), Finance, High School Diploma, Inside Sales, International Sales, Logistics, Maintain Compliance, Microsoft Excel, Order Management, Performance Metrics, Pivot Tables, Power BI, Presentation/Verbal Skills, SAP, Sales, Sales Management, Sales Operations, Service Level Agreement (SLA), Shipping/Receiving, Supply Chain, Time Management, Writing Skills

LOCATION

Parma, ID

POSTED

6 days ago

Title: Customer Service Rep
Location: Parma, ID 83660 - Hybrid - 3 days onsite / 2 days remote
Duration: 06 months contract
Shift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday

Responsibilities:
The primary responsibility of this position is to support domestic and/or international sales operations through the effective coordination and management of core Order-to-Invoice processes.
Key areas of responsibility include inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management.
This role also requires professional, proactive communication with customers, the sales network, and internal stakeholders to ensure seamless process execution and a high standard of customer satisfaction.
Manage the full Order-to-Invoice lifecycle for customer orders. Order initiation and management utilizing evolving company systems (SAP, Client, M3 etc.) Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and interaction with Sales team members. Coordination with bookings, confirming orders, and inputting the order data into the ERP system, allocating appropriate see batches, according to the established procedures so the delivery of goods can be completed and delivered complete and on time.
Establish and maintain a good climate of collaboration with internal and external customers and give administrative support and assistance to Sales Managers & Account Managers.
Actively seek solutions when the organization cannot meet customer expectations.
Serve as a focal point for solving order related challenges and situations.
This can include working with sales to find suitable substitutions
Communication with external and internal customers and stakeholders regarding processes, delays, requirements, inventory, shipping, etc.
Actively engaged in the order management process via our internal and external network, customer, inventory, sales, quality, etc.
Evaluate and manage customer complaints using set procedures.
Register claims and complaints.
Provide input and proposals relating to customer complaints and issues.
Occasional visits with customers, Crop Sales Managers, Account Representatives and other internal personnel to ensure customer expectations are met and/or exceeded.
Attend relevant meetings as necessary for the role.

Ability to:
Ensure data accuracy and compliance with company policies
Influence without direct authority
Work closely with Sales, Supply Chain, Finance, and Logistics
Excellent verbal and written communication
Ability to manage difficult customer conversations professionally
Stakeholder management skills across regions/functions.
Minimum of 4 years of customer service or order management experience
Experience working in cross-functional/global environment

Proficient in:
Microsoft Excel (pivot tables, data analysis)
CRM tools (e.g., Client)
Reporting tools (Power BI is a plus)
Service level agreements (SLAs) and KPIs

Working knowledge of:
Order management
Customer master data
Billing/invoicing processes

Knowledge/Skills:
Experience with ERP systems (e.g., SAP S/4HANA preferred).

Education:
High School Diploma required with a minimum of 4 years experience in customer service
Bachelor s Degree or some college preferred.

About the Company

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1998

WEBSITE

www.eteaminc.com

Resume Resources

Free Resume Templates Free Resume Builder