The Customer Service Representative (CSR) serves as an ambassador by providing exceptional service to members, guests, and staff in a busy community center.
Responsibilities include greeting visitors, managing fitness check-ins, updating member information, resolving login issues, maintaining parking equipment, and assisting with retail, event, and program needs.
The role requires 1-2 years of customer-focused experience, excellent communication skills, proficiency with computers and CRM systems (e.g., Salesforce), and a positive attitude.
The position involves front desk duties in a dynamic environment, including standing, using computers, and interacting in person and via phone.
It is a non-benefited, non-exempt role with variable hours, including evenings, weekends, and holidays. Accommodation considerations are available for qualified individuals.
For more details, visit the organization's Careers page.