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Customer Service Rep

Lancesoft

Research Triangle Park, NC

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JOB DETAILS
SALARY
LOCATION
Research Triangle Park, NC
POSTED
16 days ago
Job Title Customer Service / Order Management Coordinator
Location: Research Triangle Park, NC
Duration: 12 Months
Shift: 8: 00 AM - 5: 00 PM
Pay Rate: $35.00/Hour


Experience
  • Minimum 2 years of experience in a business, customer service, or order management role.
  • Working knowledge of the Order-to-Cash (O2C) process.
  • Hands-on experience with SAP S/4HANA (preferred).
  • Intermediate to advanced skills in Microsoft Excel, including VLOOKUPs.
  • Strong proficiency in Microsoft Office and ability to navigate multiple systems simultaneously.
  • Solid analytical, reporting, and problem-solving capabilities.
  • Strong written and verbal communication skills.
  • Proven ability to prioritize and make decisions in a fast-paced environment.
  • Demonstrated collaboration and teamwork skills.
Key Responsibilities
  • Own end-to-end customer order management and fulfillment lifecycle.
  • Act as primary point of contact for customer inquiries (availability, order status, substitutions, shipping).
  • Drive order accuracy and proactively manage supply constraints, including substitution recommendations.
  • Resolve complex customer issues while strengthening long-term retail relationships.
  • Support execution of seasonal and regional sales strategies.
  • Generate accurate reports and leverage data insights to support sales and operational decisions.
  • Partner with customers and internal stakeholders to review performance and optimize execution plans.
  • Collaborate cross-functionally with planning, sales, marketing, and logistics teams.
  • Manage multiple systems, workflows, and priorities in a high-volume, dynamic environment.
  • Interface with internal departments and external customer organizations to ensure operational alignment.
Education
  • Certificate or diploma in Business Administration, Marketing, or related field required.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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