Customer Service Rep (Seasonal)

Seasonal Customer Service Representative

Seastreak, and its expanding fleet of High-Speed State of The Art Catamaran ferries, operates seasonally out of New Bedford with services to Martha's Vineyard and Nantucket. If you are a friendly, energetic, and dependable person than we have the job for you! We are seeking seasonal Customer Service Representatives.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Employment will be from April through October.

Primary Responsibilities:

As a Customer Service Representative, you will be the first person our valued customers speak to and interact with. Responsibilities include:

• Answering phones
• Selling tickets and making reservations by phone and in person, using an online booking system
• Scanning tickets as passengers board when needed
• Responding to customer questions and inquiries
• Organizing passenger lines and luggage carts when needed
• Making sure freight items are loaded onto the vessel

Skills and Qualifications:

• High School diploma
• Experience in customer service (preferred)
• Weekend and Holiday availability
• Employees must have their own island housing, or be able to commute from Woods Hole, MA
• Be able to follow directions and carry out instructions with ease.
• Be able to multitask in a fast-paced environment.
• Excellent communication skills and phone etiquette.
• Be able to understand cash handling procedures.
• Ability to learn and successfully navigate an online reservation system.
• Can provide the highest level of customer service and professionalism to all passengers.
• Willingness to familiarize oneself with Seastreak's current offerings and schedules to best assist customer.
• Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired. Certain felonies may exclude you from obtaining one.