Customer Service Rep - Senior

Axelon Services Corporation

Warwick, RI

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Call Centers, Campaigns, Communication Skills, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, High School Diploma, Interpersonal Skills, Marketing, Online Training, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Resolve Customer Issues, Transaction Processing/Management, Typing, Underwriting, Work From Home, Writing Skills

LOCATION

Warwick, RI

POSTED

30+ days ago

Summary: Max pay rate: *** Location: Warwick, RI for training and nesting Start Date: 4/6/2026 Training Hours: 8:30am - 5:00pm Monday - Friday EST Post-training Hours: 8:00am - 6:00pm EST Transition to a work-from-home model after training Strong home internet connection required (at least 50 Mbps) Responsibilities: Communicate with customers via telephone using strong communication skills, active listening, and empathy Drive solutions that best meet the customers needs Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference Efficiently process transactions and refer requests for other policy modifications to appropriate areas Support special product and/or service campaigns as needed, or as requested by the customer Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills Requirements: Must live within one hour commute of Warwick, RI Training will be in-office for a designated duration. No time off can be taken during training and nesting period Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday Able to work in a stationary position 75% of the time Required Skills: Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred Strong computer/keyboard skills as well as analytical and problem-solving skills Quickly grasps information and efficiently solves verbal challenges with strategic thinking Communicates complex verbal and written concepts with ease A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment Professionally demonstrate empathy to others Preferred Skills: High School diploma, GED, some college experience, trade, or professional certification A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of the company

About the Company

Axelon Services Corporation

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