Customer Service Rep

Put your customer service, data entry, and communication skills to work in a fast-paced call center environment. In this role, you’ll connect with customers by phone, chat, and email, solve problems, update account information, and deliver the responsive service customers count on.

CALL CENTER REPRESENTATIVE

LOCATION

Southlake, TX | Onsite

COMPENSATION & SCHEDULE

• $20–$23 per hour, based on experience

• Full-time, W2 employment

• Training: 8:00 AM–5:00 PM, Monday–Friday for the first two weeks, onsite

• Regular Schedule: Must be flexible to work any 8-hour shift between 7:00 AM–9:30 PM, Monday–Friday, onsite

ROLE IMPACT

The Call Center Representative serves as a primary point of contact for customers, providing accurate and professional support by phone and email. Success in this role means resolving inquiries efficiently, maintaining accurate account records, and delivering a positive customer experience in a structured, service-driven environment.

KEY RESPONSIBILITIES

• Respond to inbound calls and emails and address customer questions and policy-related inquiries accurately and professionally

• Research and resolve account discrepancies and escalate issues when appropriate

• Process account updates, documentation, and correspondence according to company and regulatory standards

• Maintain detailed and accurate customer records in customer relationship management (CRM) and policy administration systems

• Support team and departmental service goals while managing multiple priorities

MINIMUM QUALIFICATIONS

• 1–2 years of customer service experience in a call center or internet service environment

• Strong verbal and written communication, active listening, and accurate data-entry skills

• Ability to complete in-person training and work onsite full-time with flexibility to work any 8-hour shift between 7:00 AM–9:30 PM

CORE TOOLS & SYSTEMS

• Microsoft Excel and Word

• Microsoft Outlook or similar email and calendar tools

• Customer relationship management (CRM) or policy administration systems

• Multi-line phone systems and call management software

PREFERRED SKILLS

• Experience in insurance, finance, or compliance-based customer service

• Knowledge of policy servicing, billing, or claims support processes

• Ability to remain composed under pressure and manage competing priorities

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy