Customer Service Rep Team Lead | Family Monument | Days Full time

Overview

Job Duties

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

Essential Functions

• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Implements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatory setting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system, managed care programs, fee collection and appointment/discharge process.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient Access Center.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Performs all CSR functions.
• All other duties as assigned

Qualifications

Experience Requirements

2 years Working as a Customer Service Representative in physicians office required

2 years Working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs

and other 3rd party payors required

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace