Customer Service Rep

Job Responsibilities:

• • Calls patients for reorders of their nutrition

  • • Reviews and makes sure all documentation received meets insurance guidelines

    • • Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received

      • • Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source

        • • Deletes, corrects, or re-enters patient orders as deemed necessary

          • • Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

            #CSR
            
            
            
            

            • • Read and analyze documents such as patient orders

              • • Comprehend pharmacy prescription terminology

                • • Effectively communicate with coworkers and patients alike

                  • • Help with the training of employees

                    • • Calculate figures and amounts in reference to frequency and doses dispensed

                      • • Apply common sense understanding to carry out oral and written instructions

                        • • Local Employees must report to center to work

                          • • Remote Employees must meet equipment/connection/software qualifications below

                            Education and Experience:

                            • • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

                              • • Computer entry experience necessary

                                Physical Demands:

                                The employee must occasionally lift and/or move up to 10 pounds.

                                 

                                Remote Equipment Requirements:

                                 

                                This position requires use of your own equipment.

                                 

                                Helpful Link:

                                Connecting a 2nd monitor to a laptop: How to connect second monitor to laptop

                                 

                                Hardware Requirements

                                • • Monitor Size: Minimum 20" (Recommended: Dual 20")

                                  • • Processor Speed: Minimum 1.5-2GHz (Recommended: >2GHz)

                                    • • Main Memory (RAM): Minimum 8GB (Recommended: 16GB)

                                      • • Free Disk Space: Minimum 1GB (Recommended: 2GB)

                                        • • Keyboard: Wired (Wireless not supported)

                                          • • Mouse: Wired (Wireless not supported)

                                            • • Audio: USB Headset (Bluetooth/AUX not supported)

                                              • • Network Connector: Wired Ethernet

                                                Software Requirements

                                                • • OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)

                                                  • • OS Update: Automatic

                                                    • • Antivirus: Automatic updates, always scan mode

                                                      • • Windows Firewall (Enabled)

                                                        • • Supported Browsers: Chrome, Edge (Preferred)

                                                          Connectivity Requirements

                                                          • • Internet Service Type: Cable or Broadband (Recommended: Fiber) - Satellite and 5G Not Supported

                                                            • • Network Firewall on the Internet Connection (typically provided by the ISP)

                                                              • • Connection Type: Wired to ISP Modem

                                                                • • Latency to Florida or Tennessee Data Centers / Ping: < 30ms

                                                                  • • Download Speed: Minimum 80 Mbps (Recommended: 100 Mbps)

                                                                    • • Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)

                                                                      • • Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.

                                                                        • • Wi-Fi is not approved for contact center staff utilizing Avaya Workplace

                                                                          
                                                                          
                                                                          Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled