This employee handles customer communication to answer questions, resolve issues, identify additional product or service needs, and support compliance with physician instructions.
JOB FUNCTIONS:
* Communicates with customers through inbound and outbound manual calls, as well as automated dialer-generated calls
* Assesses customer needs for additional products/services
* Ensures customer compliance with physician orders
* Provides education and answers questions about products/services
* Documents interactions in a computerized record-keeping system
* Enters customer orders into the system
* Verifies and updates demographic information such as address and phone number in records