Customer Service Rep

Summary:

• Max pay rate: $20 Per Hour
• Location: Warwick, RI for training and nesting
• Start Date: 1/5/2026
• Training Hours: 8:30am - 5:00pm Monday - Friday EST
• Post-training Hours: 8:00am - 6:00pm EST, flexible shifts
• Transition to work from home after training with occasional office visits

Responsibilities:

• Communicate with customers via telephone using strong communication skills, active listening, and empathy.
• Drive solutions that best meet the customers needs.
• Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures.
• Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
• Support special product and/or service campaigns as needed.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.

Requirements:

• Must live within one hour commute of Warwick, RI.
• Training will be in-office for a designated duration with no time off allowed during this period.
• Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday.
• Able to work in a stationary position 75% of the time.
• Strong home internet connection is required, at least 50 Mbps internet speed.

Required Skills:

• Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred.
• Strong computer/keyboard skills as well as analytical and problem-solving skills.
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
• Communicates complex verbal and written concepts with ease.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

Preferred Skills:

• High School diploma, GED, some college experience, trade, or professional certification.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability.