Sign upLog in
JobsJobs in District of ColumbiaJobs in Washington, DCCustomer Service Jobs in Washington, DC

Customer Service Rep

AHU Technologies Inc

Washington, DC

Apply
JOB DETAILS
SKILLS
Best Practices, Communication Skills, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Support/Service, High School Diploma, Industry/Trade Analysis, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Returns Processing, Time Management, Transaction Processing/Management, Writing Skills
LOCATION
Washington, DC
POSTED
30+ days ago
TITLE: Customer Service Rep  
LOCATION: Washington, DC/Hybrid    
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only  
 
Job Description: 
The client is looking for a person with 3 years of working experience as a Customer Service Rep. 
Employment type: Contract w2/1099/C2C
 
Complete Description: 
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
·         Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
·         Assist customers with product information, order status, or any account-related issues.
·         Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
·         Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
·         Process transactions, returns, and exchanges according to agency guidelines.
·         Collaborate with other departments to address and resolve complex issues.
·         Provide feedback to management on recurring customer concerns and suggest improvements.
·         Stay informed about industry trends and best practices to enhance customer service quality.
·         Perform other duties as assigned to support the customer service team.
 
Skills: 
·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required 
·         Strong organizational and multitasking abilities. Required
·         Excellent written and verbal communication skills. Required
·         Ability to handle sensitive information with confidentiality. Required 
·         High School Diploma. Required
 

Flexible work from home options available.

About the Company

A

AHU Technologies Inc

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Attendant Jobs in Washington, DCBagger Jobs in Washington, DCCustomer Service Manager Jobs in Washington, DCCustomer Service Representative Jobs in Washington, DC