TITLE: Customer Service Rep
LOCATION: Washington, DC/Hybrid
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only
Job Description:
The client is looking for a person with 3 years of working experience as a Customer Service Rep.
Employment type: Contract w2/1099/C2C
Complete Description:
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
· Assist customers with product information, order status, or any account-related issues.
· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
· Process transactions, returns, and exchanges according to agency guidelines.
· Collaborate with other departments to address and resolve complex issues.
· Provide feedback to management on recurring customer concerns and suggest improvements.
· Stay informed about industry trends and best practices to enhance customer service quality.
· Perform other duties as assigned to support the customer service team.
Skills:
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required
· Strong organizational and multitasking abilities. Required
· Excellent written and verbal communication skills. Required
· Ability to handle sensitive information with confidentiality. Required
· High School Diploma. Required
Flexible work from home options available.