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Customer Service Jobs in Washington, DC

Customer Service Rep

AHU Technologies

  • Washington, District of Columbia
  • 30+ days ago
  • $20–$23 Per Hour
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Skills

  • Best Practicesunmatched
  • Communication Skillsunmatched
  • Cost Controlunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Service Evaluationunmatched
  • Customer Support/Serviceunmatched
  • Data Warehousing Applicationsunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Entertainment and Mediaunmatched
  • Entrepreneurshipunmatched
  • High School Diplomaunmatched
  • Industry/Trade Analysisunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Internet Applicationunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Returns Processingunmatched
  • Technical Supportunmatched
  • Telecommunicationsunmatched
  • Time Managementunmatched
  • Transaction Processing/Managementunmatched
  • Writing Skillsunmatched

Description

TITLE: Customer Service Rep  
LOCATION: Washington, DC/Hybrid    
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only  
Job Description: 
The client is looking for a person with 3 years of working experience as a Customer Service Rep. 
Employment type: Contract w2/1099/C2C
Complete Description: 
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
·         Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
·         Assist customers with product information, order status, or any account-related issues.
·         Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
·         Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
·         Process transactions, returns, and exchanges according to agency guidelines.
·         Collaborate with other departments to address and resolve complex issues.
·         Provide feedback to management on recurring customer concerns and suggest improvements.
·         Stay informed about industry trends and best practices to enhance customer service quality.
·         Perform other duties as assigned to support the customer service team.
Skills: 
·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required 
·         Strong organizational and multitasking abilities. Required
·         Excellent written and verbal communication skills. Required
·         Ability to handle sensitive information with confidentiality. Required 
·         High School Diploma. Required

Flexible work from home options available.

Compensation: $20.00 - $23.00 per hour

Numbers & Facts

LocationWashington, District of Columbia
Salary$20–$23 Per Hour

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