Customer Service Rep - Wellness Sales Associate for a Boutique Studio

beem light sauna
  • Florham Park, NJ
  • Part-time
2 days ago

Job Description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Wellness resources

This is a part-time, on-site role at our Florham park, N J location.


About beem® Light Sauna - https://www.beemlightsauna.com/


We’re redefining wellness through infrared sauna and red-light therapy.


Role Description


This position is responsible for sales, customer service, and studio maintenance .


Studio Operations, Cleaning & Support


  • Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies
  • Ensure rooms, front desk, common areas, and restrooms, are always clean, sanitized, and guest-ready
  • Follow established cleaning, sanitation, and safety procedures
  • Assist with administrative tasks/ special projects and attend meetings and trainings
Client Experience & Retention


  • Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems
  • Follow proper member check-in, guest registration, and front desk procedures
  • Accurately handle sales transactions, account updates, and customer care calls
  • Create an engaging, and professional environment that encourages repeat visits and referrals
  • Address client questions / concerns, escalating to the Studio Manager when needed
  • Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador
Sales Execution & Revenue Support


  • Generate leads, memberships and package / retail sales
  • Manage leads including inquiries, follow-ups, tours, and conversion conversations
  • Support studio events, promotions, and community outreach initiatives
  • Follow studio sales scripts, pricing guidelines, promotions, and closing standards
Who You Are


  • Language: English (Required)
  • High school diploma or equivalent; additional education or certifications in a plus
  • Sales and customer service skills, with the ability to engage client
  • Ability to work collaboratively and build positive relationships with clients
  • Professional, team player/leader, punctual, reliable, and trustworthy
  • Ability to remain calm, respectful, and professional in all customer interactions
  • Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)
  • Organizational skills, attention to detail, professionalism and customer-focused
  • Ability to work independently, take initiative, and manage multiple responsibilities
  • Preferably have sales experience in fitness, health, wellness
  • Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy
Physical Requirements


  • Capable of lifting to 30 lbs. and may be required to sit / or stand for four+ hours.
  • Able to work weekends especially during peak activity periods
  • May be required to reach with hands/arms and able to bend, lift, and kneel
What You’ll Get


  • Competitive Market Compensation (based on experience)
  • Monthly bonus tied to sales, membership acquisition & retention
  • Employee discounts on studio services
  • Flexible scheduling
Join beem® Light Sauna – Florham Park and help us grow a community where wellness, connection, and positivity shine bright.

Numbers & Facts

LocationFlorham Park, NJ
Job TypePart-time

Skills

  • Administrative Skillsunmatched
  • Apple Macsunmatched
  • Communication Systemsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • English Languageunmatched
  • Fitnessunmatched
  • High School Diplomaunmatched
  • IR (Infrared)unmatched
  • Lead Generationunmatched
  • Lead Managementunmatched
  • Lift/Move 30 Poundsunmatched
  • Organizational Skillsunmatched
  • Physical Demandsunmatched
  • Resolve Customer Issuesunmatched
  • Retail Salesunmatched
  • Safety Processunmatched
  • Salesunmatched
  • Sanitationunmatched
  • Team Playerunmatched

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