Customer Service Rep

Valence
  • West Springfield, Massachusetts
  • Autofill and Review
5 days ago

Job Description

  • Review the MRP system to ensure customer order due dates are in line with required delivery dates
  • Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
  • Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
  • Communicate with customers on any additional blue prints, drawings, or other items needed for processing
  • Coordinate with production on obtaining ECD's for orders
  • Prepare orders in ship out or other areas as needed
  • Develop daily reports on orders and communicate with production
  • Other duties as assigned

Compensation: $21.00-$23.00

Company Benefits:

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”.

Numbers & Facts

LocationWest Springfield, Massachusetts

Skills

  • Blueprintsunmatched
  • Customer Support/Serviceunmatched
  • Process Flowunmatched
  • Purchase Ordersunmatched
  • Reporting Skillsunmatched

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