Customer Service Representative

Deliver Exceptional Service. Support Drivers. Keep Our Community Moving.

Join the Team at zTrip

zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across 38 cities, delivering safe, reliable, and convenient transportation services every day. We're seeking a friendly, professional, and customer-focused Customer Service Representative to join our team in Fort Collins, CO.

In this role, you'll be a key point of contact for customers, drivers, and internal teams, ensuring transportation services run smoothly while providing exceptional support and assistance. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you.

Shift: Friday - MondayHours: 10:00 AM - 8:00 PM (8-10 hour shifts)

What You'll Do as a Customer Service Representative

Customer & Driver Assistance

• Provide outstanding support to customers and drivers regarding transportation services
• Respond to customer inquiries, concerns, and requests in a timely and professional manner
• Assist drivers with trip-related information and service updates
• Communicate scheduling changes, trip details, and operational updates accurately
• Deliver a positive customer experience with every interaction

Service Coordination & Support

• Monitor transportation activity and assist with daily service operations
• Coordinate with dispatch and operations teams to support efficient service delivery
• Maintain accurate records of customer interactions, trip information, and service requests
• Help ensure smooth communication between customers, drivers, and company staff
• Support operational needs to maintain service quality and reliability

Problem Solving & Customer Care

• Address customer concerns and service-related issues promptly
• Work collaboratively with internal teams to resolve challenges efficiently
• Remain calm and professional during high-volume periods and unexpected situations
• Help create positive experiences for both passengers and drivers
• Contribute ideas and feedback to improve service quality and customer satisfaction

Qualifications

• Previous experience in customer service, call center support, transportation, dispatch, logistics, or a related field preferred
• Strong communication and interpersonal skills
• Excellent problem-solving and multitasking abilities
• Ability to remain organized and composed in a fast-paced environment
• Strong attention to detail and customer-focused mindset
• Experience with dispatch, routing, or transportation software is a plus
• Valid driver's license required
• Positive, professional, and team-oriented attitude

What We Offer as a Customer Service Representative:

• Competitive hourly pay
• Medical, dental, vision, and life insurance
• Paid Time Off (PTO) and holiday pay
• 401(k) with company match
• Career advancement opportunities within a growing organization
• Supportive and team-oriented workplace culture
• Ongoing training and professional development

Why Join zTrip?

• Be part of North America's largest taxi transportation network
• Help provide safe and dependable transportation services to your community
• Work with a team committed to outstanding customer service
• Gain valuable experience in the transportation and mobility industry
• Make a direct impact on customers, drivers, and daily operations
• Build a rewarding career with a growing and innovative company

Apply Today

If you're passionate about helping people, providing excellent customer service, and supporting a fast-paced transportation operation, apply today to join zTrip as a Customer Service Representative in Fort Collins. Help us deliver the reliable transportation experiences our customers depend on every day.