Customer Service Repr

Customer Service Representative
Location: Indianapolis, Indiana
Job Type: Full-time
Salary:$19.00 per hour
Schedule: 3:30 p.m. – 12:00 a.m.
Availability: Must be able to work weekends and overtime as needed

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Job Summary
We are seeking a professional and dependable Customer Service Representative to support our employees, customers, and drivers. This role requires excellent communication skills, a positive attitude, and the ability to manage inquiries efficiently across multiple channels.

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Responsibilities

• Maintain a positive, empathetic, and professional attitude with employees and customers at all times
• Respond promptly to customer inquiries
• Communicate with customers, drivers, and internal departments
• Acknowledge, document, and help resolve customer issues
• Develop and maintain knowledge of company products to assist employees on the production floor
• Process paperwork and tasks through SAP systems
• Maintain accurate customer interaction records, including transactions, comments, and complaints
• Coordinate and communicate with colleagues as needed
• Ensure customer satisfaction through professional and timely support

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Requirements

• High school diploma or GED
• Ability to remain calm and professional during stressful situations
• Proficient with computers
• Previous customer support experience preferred
• Must be able to work weekends and overtime when necessary

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