Sign upLog in

Customer Service Representative

Iconma

Remote, VA(remote)

Apply
JOB DETAILS
SALARY
$16.65 Per Hour
SKILLS
Call Centers, Communication Skills, Customer Support/Service, Data Quality, Detail Oriented, Employee Relations, Exit Interviews, Finance, HRIS/HRMS, Health Plan, Interviewing Skills, Operational Support, Performance Metrics, Problem Solving Skills, Salesforce.com, Time Management, Time Tracking
LOCATION
Remote, VA(remote)
POSTED
28 days ago
Our Client, a Financial company, is looking for a Customer Service Representative for their Remote location.
 
Responsibilities:
  • Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
  • Manage cases in Salesforce
  • Support HR operations in Workday
  • Conduct exit interviews and assist with ondemand checks
  • Triage issues and escalate to appropriate tiers as needed
  • Maintain confidentiality and data integrity
  • Meet KPIs and performance metrics
 
Requirements:
  • Strong customer service background (call center experience preferred)
  • Excellent communication, problemsolving, and time management skills
  • Experience working with HR systems (Salesforce, Workday preferred)
  • High attention to detail and professionalism handling sensitive information.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

    Our Client, a Financial company, is looking for a Customer Service Representative for their Remote location.

    Responsibilities:

  • Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
  • Manage cases in Salesforce
  • Support HR operations in Workday
  • Conduct exit interviews and assist with ondemand checks
  • Triage issues and escalate to appropriate tiers as needed
  • Maintain confidentiality and data integrity
  • Meet KPIs and performance metrics

  • Requirements:

  • Strong customer service background (call center experience preferred)
  • Excellent communication, problemsolving, and time management skills
  • Experience working with HR systems (Salesforce, Workday preferred)
  • High attention to detail and professionalism handling sensitive information.

  • Why Should You Apply?

  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder