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Customer Service Representative

Digital Dynamics
      30+ days ago

      Job Description

      Job Title: Customer Service Representative
      Job Type: [Full-Time]
      Reports To: Customer Service Manager
      Job Summary:
      We are seeking an experienced and detail-oriented Customer Service Representative to support our growing customer base. This role requires a strong customer-facing background combined with advanced Excel skills to manage complex order data, analyze trends, and support Sales/Customer Support activities. The ideal candidate will have prior experience in creating sales forecasting dashboards and the ability to adapt to changes in a fast-paced company.
      Key Responsibilities:
      • Serve as the primary point of contact for customer buyers, handling inquiries related to product availability, order status, lead times, and logistics.
      • Process and track sales orders, RMAs, and delivery schedules using ERP system.
      • Coordinate with internal departments (sales, demand planning, logistics, and quality) to resolve customer issues and ensure timely order fulfillment.
      • Proactively communicate delays, changes, or updates to customers in a clear and professional manner.
      • Maintain accurate customer records, pricing agreements, and shipment history.
      • Identify and escalate urgent issues while recommending process improvements based on data analysis.
      • Support forecasting and demand planning efforts through customer interaction and historical analysis.
      • Use advanced Excel tools (pivot tables, VLOOKUP/XLOOKUP, Power Query, and macros) to manage customer data, forecast, generate reports, and analyze order trends.
      Qualifications:
      • Bachelor’s degree preferred
      • Minimum of 3 years of customer service experience, preferably in the semiconductor, electronics, or manufacturing industries.
      • Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis, charts, etc.)
      • Strong understanding of order management systems (experience with customer portals SAP, Ariba Business Network & Syspro ERP system is a plus).
      • Excellent communication and interpersonal skills.
      • High attention to detail, with strong organizational and multitasking abilities.
      • Data visualization skills (e.g., Power BI, Tableau) are a plus
      DDI is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

      Numbers & Facts

      Location
      Websitehttps://www.digitaldynamics.com/careers

      Skills

      • Analysis Skillsunmatched
      • Aribaunmatched
      • Communication Skillsunmatched
      • Customer Relationsunmatched
      • Customer Service Managementunmatched
      • Customer Support/Serviceunmatched
      • Customer/Client Researchunmatched
      • Data Analysisunmatched
      • Data Managementunmatched
      • Data Visualizationunmatched
      • Demand Forecasting/Planningunmatched
      • Detail Orientedunmatched
      • ERP (Enterprise Resource Planning)unmatched
      • Electronics Manufacturingunmatched
      • Forecastingunmatched
      • Inside Salesunmatched
      • Interpersonal Skillsunmatched
      • Logisticsunmatched
      • Microsoft Excelunmatched
      • Multitaskingunmatched
      • Order Managementunmatched
      • Order/Customer Fulfillmentunmatched
      • Organizational Skillsunmatched
      • Pivot Tablesunmatched
      • Power BIunmatched
      • Pricingunmatched
      • Process Improvementunmatched
      • Reporting Dashboardsunmatched
      • Reporting Skillsunmatched
      • Resolve Customer Issuesunmatched
      • SAP Portalsunmatched
      • Salesunmatched
      • Sales Forecastingunmatched
      • Sales Supportunmatched
      • Semiconductorsunmatched
      • Tableauunmatched
      • Time Managementunmatched
      • Track Customer Issuesunmatched
      • Trend Analysisunmatched
      • Vlookupsunmatched

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