Customer Service Representative..

Goldfein, LLC is a nationwide leader in automated services providing cutting-edge data, technology, services, and solutions. Our fast-paced, hardworking teams are dedicated to giving our clients top-notch service as our highest priority.

What We Value:

Positive Attitude | Hard Work | Helpfulness

The Opportunity:

• Opportunities for learning, growth, and advancement
• Comprehensive new hire training included
• Benefits include medical, dental, vision, and 401k matching
• Cutting edge technology
• Fast-paced, fun, and innovative working environment
• Fully remote position
• Set hours: Monday-Friday 8:00-5:00 EST

The Skill Set:

Goldfein, LLC offers different claims positions to allow you to gain valuable knowledge and skills without requiring previous industry experience.

• Strong verbal and written communication skills
• Meticulous attention to detail
• Highly organized, reliable, and self-motivated.
• Ability to thrive in a collaborative, high-volume, fast paced work environment

What You Will Do:

Areas of contribution may include, but are not limited to:

• Handle high inbound call volume while navigating multiple systems at a time
• Professionally communicate through phone and email to assist and educate customers throughout the claim process, and de-escalate as needed
• Use problem solving and critical thinking to assist customers efficiently and effectively
• Maintain adaptability, flexibility, and an eagerness to learn
• Contribute to a collaborative, high volume, fast-paced environment
• Meet and exceed expectations through being detail-oriented, organized, reliable, and self-motivated

What You Can Expect:

We offer a holistic training program and consider candidates of various backgrounds. As an employee, you will be provided with resources, tools and guidance to set you up for success.

Requirements:

• Work authorization in the United States and based in a company approved location.
• The selected candidate must successfully complete a background check, conducted in accordance with local law/regulations, before beginning work.
• Employment verification through E-Verify.
• Candidates must have their own computer/laptop with minimum specs of 8gb RAM, i5, 2.50 GHz, Windows 10 or higher, dual monitors, headset, high-speed internet, and a webcam

Job Type: Full-time

Pay: $35.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote