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Customer Service Jobs in Grand Rapids, MI

Customer Service Representative 1

Sunrise Systems Inc

Grand Rapids, MI

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Maintenance Services, Microsoft Office, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Problem Solving Skills, Retail Management, Sales, Sales Management, Strategic Accounts, Systems Maintenance, Team Player, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
1 day ago
Job Title: Customer Service Representative 1
Location: Grand Rapids, MI
Duration: 9 months but an extension or conversion is always possible
 
Work hours: 8 - 5
Hours per week: 32 to 40 hrs
 
DETAILED JOB DESCRIPTION:
 
Manager intake notes:
  • Matching PO’s from Vendors and receiving them. Billing A/R customers and helping out with dispatching calls at times to our technicians, getting service invoices ready for billing, answering phones, taking detailed messages on service calls and dispatching
 
Position Summary:
  • The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.
 
Principal responsibilities:
  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project
  • Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
  • Maintain customer records using Hussmann and customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
  • Additional responsibilities as assigned.
 
Additional Information:
  • Work effectively in diverse team and fast paced environment.
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short and long term deadlines.
  • Must be flexible to work outside normal working hours and weekends as required.
 
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com
 

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

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