Customer Service Representative 1

Ultimate Staffing is seeking a Customer Service Representative 1 to join one of companies in San Diego. This is a great opportunity to work with a reputable organization in a front-desk /customer service representative role, providing excellent service to customers and contributing to a collaborative team environment. Experience working for a public utility preferred.

Monday-Friday 8:00am-5:00pm

Temporary to Hire

Pay: $22.00 - $24.00 per hour

Responsibilities:

• Answer and direct incoming calls in a professional manner
• Respond to customer inquiries regarding billing, services and questions, via phone, email, and mail
• Enter and update customer account information
• Process service orders, open/close accounts, and make account adjustments
• Handle escalated calls
• Maintain accurate and up-to-date records and documentation

Qualifications:

• Previous experience in customer service, front desk, or administrative support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and general data entry
• Ability to multi-task and handle a high volume of calls
• Detail-oriented with strong organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.