Job Description
Job Title: Customer Service Representative
Location: Whitehouse Station, NJ 08889
Duration: 6 months (Possible extension or Conversion)
Work hours: 8-4:30 or 8:30-5:00
Work schedule: In office 4 days a week mandatory (Monday-Thursday) WFH Friday
Interview process: On site, in person.
Job Description
The hourly rate for this position is between $21.00 - $23.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com
Location: Whitehouse Station, NJ 08889
Duration: 6 months (Possible extension or Conversion)
Work hours: 8-4:30 or 8:30-5:00
Work schedule: In office 4 days a week mandatory (Monday-Thursday) WFH Friday
Interview process: On site, in person.
Job Description
- The CSR supports the business goals of the Non Masterpiece and Manual team, providing service support for Client appointed agencies and internal Client partners. Policy changes are received via email requests. The team handles policies that are not system supported policies, which include renewals, quotes, new lines, and endorsements.
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work between the hours of 8am-5pm EST; in office
- Complete additional tasks and other projects/duties as assigned
- Ability to learn the basic concepts of personal lines insurance principles and Client products (home, auto, valuable articles/collectibles, flood, etc.)
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Processes and Triage a diverse amount of email requests
- Perform various job functions or projects as assigned by team specialist or supervisor.
- Possess a strong math aptitude
- Demonstrate strong problem solving, Critical thinking.
- Accountability, detailed, and quality focused.
- Aptitude to analyze complex business and workflow issues
- Excellent written communication skills
- Flexibility to prioritize assigned work to adhere to department service level expectations
- Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
- All the work is processed manually: from creating folders, to rating the policy on excel sheets, to creating pdf files
- Entry level Insurance job
- Opportunity to show skill sets for other possible opportunities with Client
- Team Size: 4 people currently
- Knowledge of Microsoft Suite a plus (including Word-template use, Excel-data entry, PowerPoint-be able to view, no creation) a must
- Knowledge of Adobe (taking Excel and Word docs and creating pdf’s, transfer docs and save) a must
- Proficient in computer skills (turn on and off, be able to create folders, open up files and rename if needed), multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
- Personal Lines General Insurance Knowledge a plus, but not required
- Knowledge of Microsoft Suite a plus (including Word, Excel, PowerPoint)
- Knowledge of Adobe and creating pdf’s
- Proficient in Computer skills & written communication skills
The hourly rate for this position is between $21.00 - $23.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com
Numbers & Facts
| Location | Whitehouse Station, NJ |
| Industry | Staffing/Employment Agencies |
| Salary | $21–$23 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
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