Call Centers, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Healthcare, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, SAP, Safety/Work Safety, Time Management, Training/Teaching, Typing, Work From Home, Writing Skills
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Job Type
Full-time
Description
The hours for this position are Monday - Friday 10:30am - 7pm. This position is 100% onsite in Lancaster, SC and does not offer remote work/hours.
Minimum Requirements:
- 2 years of experience in a professional customer service call center environment
- Typing speed of 40 wpm min (60+ wpm preferred)
- SAP, Five9, and Qualityze experience is a plus
- Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams)
- Strong written and verbal communication skills
- Strong time management, organizational skills, and attention to detail
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
Summary of the Position: The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.
Roles and Responsibilities:
- Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
- Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
- Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
- Maintain detailed and accurate records of customer interactions.
- Utilize problem-solving techniques to effectively address and resolve concerns.
- Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
- Manage other duties as assigned.
- Regular attendance is required.
- Communicate effectively with other departments within the organization and function within a team environment.
- Perform other duties as may be required in meeting company objectives.
Education and Experience: High school diploma or equivalent
Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a pre-employment background check, drug screen (subject to applicable law) and reading comprehension test.
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Nutramax Laboratories Inc