Customer Service Representative – 1st Shift

Customer Service Representative – 1st Shift

Pay:$21.00 per hour
Location:Claremore, OK
Shift:Monday–Friday | 7:30 AM – 4:00 PM
Job Order #:153033

Position Overview

Stand-By Personnel is seeking a reliable and professional Customer Service Representative for a growing team in Claremore. This position is responsible for assisting customers, processing orders, responding to phone and email inquiries, maintaining accurate records, and coordinating with internal departments to ensure excellent customer service.

The ideal candidate has previous customer service or administrative experience, strong communication skills, and the ability to stay organized while managing multiple responsibilities in a fast-paced environment.

Required Experience & Skills

• Previous customer service experience preferred
• Strong verbal and written communication skills
• Professional phone and email communication
• Strong interpersonal and customer-service skills
• Basic computer proficiency
• Accurate data-entry skills
• Strong organizational abilities
• Ability to multitask effectively
• Ability to resolve customer concerns professionally
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional attitude and demeanor
• Dependable attendance and punctuality
• High school diploma or GED preferred  

Essential Duties & Responsibilities

• Answer incoming customer phone calls
• Respond to customer emails and inquiries
• Provide accurate product and service information
• Provide customers with order-status updates
• Process customer orders
• Enter customer and order information accurately
• Maintain customer records
• Update applicable documentation
• Research customer questions and concerns
• Resolve routine customer issues and complaints
• Communicate professionally during challenging customer interactions
• Coordinate with internal departments
• Follow up on customer needs when required
• Help ensure customer requests are handled accurately and promptly
• Perform general administrative duties
• Assist with clerical responsibilities as needed
• Maintain organized electronic and physical records
• Perform additional customer-service duties as assigned  

Customer Service & Communication

Candidates will regularly:

• Communicate with customers by phone
• Respond to email correspondence
• Answer questions regarding products and services
• Provide order information
• Research customer concerns
• Communicate delays or updates
• Resolve routine issues
• Maintain a professional and courteous demeanor  

Strong communication skills are essential for providing customers with clear, accurate, and timely information.

Order Processing & Data Entry

• Enter customer orders accurately
• Verify applicable order information
• Maintain accurate customer records
• Update order information as required
• Complete data-entry responsibilities
• Identify missing or incorrect information
• Maintain organized documentation
• Help ensure orders are processed efficiently  

Customer Issue Resolution

Candidates should be comfortable:

• Listening to customer concerns
• Researching applicable information
• Identifying potential solutions
• Communicating professionally with customers
• Coordinating with other departments when necessary
• Following up on unresolved issues
• Escalating more complex concerns appropriately  

Administrative & Clerical Support

Depending on workload, responsibilities may also include:

• Data entry
• Filing
• Document organization
• Email correspondence
• Record maintenance
• Preparing routine documentation
• General office support
• Other administrative responsibilities as assigned  

Cross-Department Coordination

The Customer Service Representative will work with internal departments to:

• Verify order information
• Obtain order-status updates
• Resolve customer concerns
• Communicate customer requirements
• Coordinate applicable follow-up
• Help maintain a positive overall customer experience  

Preferred Qualifications

• Customer Service Representative experience
• Administrative experience
• Order-processing experience
• Data-entry experience
• Customer account support experience
• Professional phone experience
• Email correspondence experience
• General office experience
• Experience working in a fast-paced customer-service environment  

Key Skills for Success

• Customer service
• Professional communication
• Order processing
• Data entry
• Organization
• Multitasking
• Problem-solving
• Attention to detail
• Recordkeeping
• Follow-through
• Teamwork
• Dependability  

Work Environment

• Professional office and customer-service environment
• Regular computer, telephone, email, and data-entry responsibilities
• Frequent interaction with customers and internal departments
• Fast-paced environment requiring organization and management of multiple priorities
• Consistent Monday–Friday | 7:30 AM – 4:00 PM schedule
• Strong emphasis on professionalism, accuracy, responsiveness, and dependable attendance  

Why You'll Want This Opportunity

• Starting pay of $21.00/hour
• Stable Monday–Friday first-shift schedule
• Professional customer-service opportunity
• Gain additional order-processing and account-support experience
• Utilize communication, organization, and problem-solving skills
• Work directly with multiple internal departments
• Variety of customer service and administrative responsibilities
• Excellent opportunity for a dependable professional looking for steady work in Claremore  

Ready to Apply?

Apply today for immediate consideration and reference Job Order #153033.

Apply online or call/text 918-576-7117 for more information.

You can also apply in person at:

Stand-By Personnel – Claremore
507 E. Will Rogers Blvd.
Claremore, OK 74017
Monday–Friday | 8 AM – 4 PM