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Customer Service Representative 2 - 1st shift (Hybrid)

SITE Staffing Inc.

Menomonee Falls, WI

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Data Analysis, Detail Oriented, Establish Priorities, Finance, High School Diploma, Logistics, Manufacturing, Microsoft Office, Oracle, Oracle CRM, Order Management, Order Processing, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Purchase Orders, Record Keeping, Retail, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Supply Chain, System Validation, Team Player, Time Management, Writing Skills
LOCATION
Menomonee Falls, WI
POSTED
1 day ago
Hours: Monday through Friday 8am to 5pm, offering two remote days a week

Pay: $21/hour

Primary Responsibilities:
  • Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
  • Perform order validation and exception resolution such as pricing issues.
  • Handle any order-related issues or customer complaints promptly and efficiently.
  • Keep accurate records of all orders, including purchase orders and order confirmations.
  • To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
  • Order monitoring, credits/cancellations and purchase order revisions
  • Manage customer service issues related to returns, exchanges and order modifications. documents.
  • Work closely with sales, logistics, and finance teams to ensure seamless order processing.
  • Responsible for handling inbound customer calls/emails relating to orders, products, and services.

Required Qualifications:

  • High school diploma or equivalent
  • 3+ years in order management, customer service or related field
  • ERP experience - SAP, Oracle, MAN/MAN, Syteline etc. and a manufacturing background
  • Familiarity with order processing systems and software, such as SAP, Oracle or CRM
  • Basic knowledge of data analysis and reporting
  • Patience, empathy, and professionalism
  • Strong written and verbal communication skills
  • Effective time management, prioritization, and problem-solving skills
  • High degree of accuracy and attention to detail.
Preferred Qualifications:
  • Background in supply chain, retail or manufacturing field a plus
  • Basic knowledge of Microsoft Office Suite  

About the Company

S

SITE Staffing Inc.

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