CUSTOMER SERVICE REPRESENTATIVE 2 - MINIMUM QUALIFICATIONS WAIVED
Salary
$46,666.80 - $67,964.40 Annually
Location
Carson City
Job Type
Full-Time
Job Number
2026-02837
Department
DEPARTMENT OF MOTOR VEHICLES
Opening Date
06/29/2026
Closing Date
7/6/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C
Max Number of Applicants
50
Salary Grade
27
Full Physical Address of Position (City, State, Zip)
Carson City, NV
Job Summary
This position will be located in our Carson City DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing, ID cards, vehicle registration and titling, occupational licensing, and reinstatement processes, while ensuring compliance with all policies and regulations. The appointee will be trained and/or required to carry out the following job duties: assisting customers, reviewing documentation, handling funds, researching policies, calculating fees, maintaining supplies, and supporting office opening and closing procedures. Technicians also process transactions for titles, registrations, and both noncommercial and commercial driver's licenses with accuracy and adherence to NRS/NAC requirements.
Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies.
Essential Qualifications
PER EXECUTIVE ORDER 2026-001, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30, 2026. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/
One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.
Job Duties
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Knowledge of:
Skill in:
Ability to:
Recruiter Contact Information: Nora Juarez-Serrano - NJuarezSerrano@dmv.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
02
A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov