Billing, Customer Relations, Customer Support/Service, Order Processing, Policy Analysis, Problem Solving Skills, Research Skills, Resolve Customer Issues, Track Customer Issues
- Conduct in-person and telephone interactions with customers to provide product/service information, process orders, handle cancellations, and address complaints
- Provide services such as issuing licenses, registrations, titles, permits, or program eligibility information
- Ensure customer issues are resolved by making appropriate changes or adjustments
- Maintain accurate records of customer interactions, inquiries, complaints, comments, and actions taken
- Resolve service or billing complaints, which may include exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, process change of address records, and issue service discontinuance orders using computers
- Refer unresolved customer grievances to appropriate departments for further investigation
- Determine charges for requested services, collect payments/deposits, and arrange for billing
- Contact customers regarding inquiries, claim investigation results, or planned account adjustments
- Perform advanced customer service tasks, exercising discretion when releasing information and solving complex customer complaints
- Conduct research, compile information, and analyze policies/procedures to resolve customer issues
- Handle financial tasks including adding money receipts, reconciling cash, and preparing/transmitting daily deposits to banks or state treasurer's office
- Must be local to Tucson, AZ, and able to work at either of the specified Tucson locations
- Must be available for in-person interview within 1 week of posting close and able to start within 2 weeks of offer
- Background checks and drug screenings required via HireRightE
Expert Technology Services