Customer Service Representative (CSR)
Location: SFS
Schedule: Monday-Friday
Hours: 8a - 5p
Pay: $20-$22/hour
Overview
We are seeking a driven and detail-oriented Customer Service Representative to join our team immediately. This role is a hybrid of administrative and customer service responsibilities, with a strong focus on customer interaction and follow-up. If you are proactive, quick to learn, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Update and maintain customer account information and profiles
Proactively call customers to follow up on orders and services
Gather and verify required documentation
Confirm customers are receiving invoices and products in good condition
Manage and support a portfolio of assigned customer accounts
Perform data entry and verification tasks
Provide consistent, high-quality customer service via phone
Prioritize workload and manage time effectively across multiple accounts
Qualifications
Strong customer service experience (required)
Administrative experience is acceptable only if it includes customer interaction
Excellent attention to detail and note-taking skills
Ability to multitask and stay organized in a high-touch environment
Strong communication skills, especially over the phone
Self-starter who learns quickly and takes initiative
Must-Have Requirements
Demonstrated job stability (consistent tenure in previous roles)
Comfortable with heavy phone-based customer interaction
Strong follow-up skills and sense of ownership
Ability to prioritize and manage time efficiently
Work Environment & Culture
Fast-paced, customer-focused environment
Candidates must have thick skin and not be easily offended
Looking for someone who is proactive, dependable, and "on it"
Additional Information
This is an interview ASAP / start ASAP opportunity
Ideal candidates are those who enjoy engaging with customers rather than working behind the scenes
If you're looking for a role where you can make an immediate impact and grow in a customer-facing position, apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.