We are seeking a professional, customer-focused Customer Service & Membership Coordinator. This role is ideal for someone who enjoys helping people, managing multiple priorities, and providing exceptional service in a fast-paced environment.
Key Responsibilities
- Provide prompt, professional customer support via phone, email, and chat.
- Listen carefully to customer inquiries and identify appropriate solutions.
- Process new memberships, membership renewals, product orders, and subscription requests.
- Conduct monthly outreach to members regarding upcoming membership renewals.
- Maintain and update member and customer account information.
- Assist members with questions related to memberships, events, publications, products, and services.
- Process event registrations, transfers, payments, and refunds.
- Prepare and distribute registration confirmations, receipts, and invoices.
- Support event administration, including badge preparation and attendee record management.
- Assist with collections efforts for outstanding invoices.
- Collaborate with internal departments to ensure accurate financial recordkeeping, including accounts payable-related activities.
- Partner with the reception team to manage front desk responsibilities, greet visitors, and direct incoming calls.
- Represent the organization at local events and meetings as needed, with occasional local travel required.
Qualifications
- 2+ years of customer service, administrative, membership services, or related experience required.
- Proficiency in Microsoft Office Suite, including a working knowledge of Microsoft Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail and commitment to providing accurate, timely responses.
- Ability to prioritize tasks, solve problems, and manage multiple responsibilities effectively.
- Comfortable working both independently and collaboratively within a team environment.
- Postsecondary education is preferred but not required.
Additional Information
- Pay Range: $22-23/hr.
- Schedule: Mon - Fri, 8:30am - 5:00pm
- Location: Eden Prairie, MN
- Type: Contract-to-hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.