Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, IBM AS-400 Server, Maintenance - Plumbing, Microsoft Excel, Microsoft Word, Multilingual, Organizational Skills, Plumbing, Presentation/Verbal Skills, Problem Solving Skills, Writing Skills
Call Center Customer Service Representative, 2nd Shift
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience.
Responsibilities:
- Be the first point of contact with our customers.
- Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
- Data entry, including customer contact information and relevant details concerning their plumbing problems.
- Schedule a service call based on customer’s availability and convenience.
- Discuss additional services and products we have available that may be helpful.
- Be a trusted informational resource for Roto-Rooter customers.
Qualifications:
- Bilingual skills are a plus!
- Strong customer service focus
- AS400 knowledge is preferred
- Prior call center experience is helpful
- Able to work in a fast-paced environment
- Excellent oral and written communication skills
- A Working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail
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Roto-Rooter Services Company