SUMMARY:
The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.The Customer Service Representative will be required to attend training on an as needed basis. The hours for this shift are 10AM-5:30PM.
Essential Duties/ Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties include the following: Other duties may be assigned
Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills request by clarifying desired information; completing transactions; forwarding request
Recognizes opportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
Notify supervisor of ongoing problems
Performs other related duties assigned
Required Education/ Experience
High School Diploma or G.E.D equivalent required
Strong customer service skills and 2+ years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls)
2+ years of experience with case management systems
Knowledge of medical terminology
Problem solving skills
Data Entry Skills
Excellent Computer skills and proficiency in Microsoft Office Suite
Excellent verbal and written communication skills
Able to maintain confidentiality
Able to work under minimal supervision
Address: 1901 Central Drive #811, Bedford, TX 76021
Phone: (817) 380-9208
Always Best Care Senior Service combines national strength and standards with local accessibility and personal service. The Always Best Care Fort Worth / Mid Cities team is dedicated to providing excellent care for our clients. We understand you can go anywhere for help, but we differentiate ourselves with great employees/staff, client focused service, and true accountability for you and your loved ones. Caregivers at Always Best Care Fort Worth / Mid Cities are experienced, screened, insured, and bonded, providing the safest and highest level of personal care. We have strong relationships with senior care communities, social workers, hospitals and senior resources throughout Fort Worth / Mid Cities, providing both compassionate in-home care as well as free assisted living referral services.
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