Arabic Language, Calendar Management, Call Centers, Child and Youth Services, Communication Skills, Community and Social Services, Customer Experience, Customer Support/Service, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Multilingual, Nutrition, Presentation/Verbal Skills, Retirement Plan, Social Work, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Voice Mail, Writing Skills
Customer Service Representative
Salary Range $45,000.00 Salary/year
Description
The WIC Customer Service Representative (CSR) will work closely with the WIC Clinic lead team to provide WIC certification services to caregivers, woman, infants and children. Customer Service Representatives will provide a high level of customer service when working with clients whether in person or via email or phone. Candidate must be bi-lingual in Arabic.
Duties:
- Provide call center duties, scheduling WIC appointments and transferring calls to appropriate staff
- Represent the agency in a professional manner out in the community.
- Perform anthropometric and hemoglobin testing on clients.
- Must be able to work as a team and maintain a cooperative environment.
- Ability to interact with diverse populations.
- Provide culturally competent customer service to WIC clients
- Will provide a high level of customer service to clients onsite, phone and email communication
- Position may include services in more than one location.
- Answer phone calls, respond to voicemail, return phone calls promptly and schedule appointments
- Check in clients in the MI WIC system in a timely and friendly manner
- Complete the certification of clients in compliance with the criteria set by the State of Michigan WIC Program
- Maintain up-to-date client electronic charts - run reports from various software programs
- Make appropriate client referrals to ancillary health care providers and social services and document in MI WIC
- Must comply with HIPAA guidelines when working with WIC clients
- Review nutrition education materials regularly to reinforce messaging clients receive during their appointments
- Complete individual nutrition education with clients at necessary appointments staying within scope of training.
- Promote breastfeeding with WIC clients within scope of practice
- Maintain EBT WIC card stock in a secure manner
Benefits & Perks:
- Competitive full-time salary
- Full medical, dental, and vision with low deductibles
- Short-term and long-term disability insurance
- 403(b) Retirement Plan
- Generous PTO – 20 days/year + 14 paid holidays (including your birthday! )
- Employee referral bonus program
- Opportunities to grow in a mission-driven, supportive workplace
Qualifications
- A high school diploma or GED equivalent required, some college preferred.
- Excellent telephone etiquette, ability to interact effectively and in a supportive manner with persons of all backgrounds.
- Comfortable working with diverse patient populations
- Must speak fluently in English and Arabic/Chaldean.
- Must have reliable transportation.
- Previous customer service experience is preferred.
- Ability to provide coverage to all ACC-WIC designated locations as needed
- Good written and verbal communication skills during client intake to provide an engaging client experience.
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America's Community Council