Customer Service Representative (6-month Contract - Oct Start)

Start Date: October 12, 2026End Date: March 12, 2027 

Training shift:  8am-5pm MT (first 4 weeks)

Location: Hybrid at our Lehi, UT office (2 days/week in office)

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! If you love helping people and thrive in a customer service environment, this role is for you. At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support 
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Deliver a consistently positive customer service experience, treating every call and email as a chance to make someone's day a little easier
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes 
• You are technologically savvy 
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment 
• 1+ years experience in customer service at a call center or another people-facing setting
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience 
• Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).